Front Desk Associate

MUST BE AVAILABLE FOR WORK AT MINIMUM: THURSDAY, FRIDAYS, MONDAYS AND WEDNESDAYS including HOLIDAYS

Starting Pay: $13/hr (May be more depending on experience)

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Overview:
The Front Desk Associate is responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Front Desk Associates's responsibilities are: checking-in and checking-out procedures, providing assistance to guests by answering questions and offering recommendations. Meeting and exceeding guests expectations by problem solving any unexpected travel changes. The Front Desk Associate is a liaison between the guest and the hotel.

 

Responsibilities: (not limited to)
•    Resolve guest complaints, ensuring guest satisfaction 
•    Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day 
•    Maintain positive guest relations at all times 
•    Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation; b) all room rates, special packages and promotions; c) daily         house count and expected arrivals/departures; d) scheduled daily group activities
•    Keep register and change box secure/accurate at all times 
•    Answer department telephone, using correct greeting and telephone etiquette
•    Process all guest check-ins & check-outs 
•    Verify registration card information with the guest 
•    Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
•    Handle overbooked or walked in guests 
•    Accept and record wake-up call requests 
•    Monitor, send and distribute guest faxes
•    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) 
•    Resolve discrepancies on the room status report with Housekeeping 
•    Match the bucket check to in-house guest ledger report; report discrepancies to Manager
•    Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
•    Restock pool towels when needed
•    Deliver rollaway beds, and or linen when requested

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Qualifications:
•    High School Graduate or General Education Degree (GED)
•    One year previous experience in a similar position, preferably at a hotel
•    Basic computer skills, satisfactory customer service, ability to multitask, and MUST be organized, clean, and professional

 

*Submit an application form with cover letter and resume to or drop it off at  Super 8 West Flagstaff on 602 W. Route 66.